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1.1  For purposes of these Terms of Service an order means (i) the online order that you submit or accept for the Services, (ii) any other written order (either in electronic or paper form) provided to you by RoysWebHosting for acceptance that describes the Services you are purchasing and the price of such Services, signed by Customer, either manually or electronically, and/or, (iii) your use of the Services, (“Order”).

1.2  Customer’s use of the Services is governed by these Terms of Service, which are incorporated by reference in the terms of your Order.

1.3  Customer’s use of the Services includes a representation that the individual placing the Order for Customer has the legal authority to enter into contractual commitments and make purchases for the Customer.

1.4  RoysWebHosting’s obligation to begin providing Services is contingent on Customer’s satisfying RoysWebHosting’s credit approval criteria. Further, RoysWebHosting may, in its sole discretion, accept or reject any Order Customer submits.

1.5  Customer warrants and represents that the Order is placed on behalf of a business and not a consumer.

1.6  The provision of the Services described in an Order constitutes RoysWebHosting’s acceptance of the Order.

  1. ROYSWEBHOSTING OBLIGATIONS

RoysWebHosting will provide Services to Customer subject to these Terms of Service.

 

  1. CUSTOMER OBLIGATIONS

3.1  Customer agrees: (i) comply with applicable law and these Terms of Service, (ii) pay the fees for the Services when due, (iii) cooperate with RoysWebHosting’s investigation of service outages and any suspected breach of these Terms of Service, and (iv) ensure your customer account information as it appears in the online control panel is true, accurate, and complete.

3.2  Customer may resell the Services, however, Customer remains responsible for use of the Services by any third party to the same extent as if Customer were using the Services. If Customer installs third party software on the server that is hosted by RoysWebHosting, Customer agrees to the licensing costs at the time of installation and is responsible for any increase in the third party licensing costs thereafter. Customer is solely responsible for (i) obtaining all required licenses, (ii) complying with all applicable licensing requirements set forth by the software manufacturer, and (iii) acceptance of the software manufacturer’s end user license agreement and/or terms and conditions.  Customer agrees to indemnify, defend, and hold harmless RoysWebHosting from and against any claims based on Customer’s failure to comply with the terms set forth in this section.

3.3 Customer is solely responsible for the security and content of all Customer data stored in RoysWebHosting’s hosted environment and all such data is and at all times shall, remain Customer’s exclusive property (”Customer Data”).

3.4  Customer is solely responsible for: (i) determining the suitability of the Services in light of the type of Customer Data stored by you or your end-user(s); (ii) the use of RoysWebHosting’s hosted environment tool and/or the Services by any of your employees or other user(s) who, either with or without Customer’s authorization, gain access to the hosted environment; and (iii) taking all commercially reasonable steps to mitigate the risks inherent in transmitting Customer Data to and from and while stored on the hosted environment using the Services, including any Customer Data loss or corruption.

3.5  Customer shall encrypt at the application level all data, considered sensitive data, which must be treated as confidential under state or federal law or under Customer’s contractual obligations to others. Sensitive data includes, but is not limited to, Social Security Numbers, financial account numbers, driver’s license numbers, state identification numbers, Protected Health Information (as that term is defined in Title II, Subtitle F of the Health Insurance Portability and Accountability Act, as amended (HIPAA) and regulations promulgated there under) and Nonpublic Personal Information (as that term is defined in Financial Services Modernization Act of 1999 (Gramm-Leach-Bliley) and regulations promulgated there under).

3.6  Customer shall be responsible for maintaining all backups for all Customer Data on servers not covered by RoysWebHosting’s Guardian Bare Metal Managed Backup (“Guardian”). In the event RoysWebHosting provides backup assistance on servers not covered by Guardian, it is provided, without additional charge, as a courtesy (“Courtesy Support”) to Customer. RoysWebHosting has no liability for any lost or corrupted Customer Data resulting from the provision of Courtesy Support.

3.7  Customer is responsible for selecting and securing the appropriate authentication procedures to allow access to Customer’s account. Customer is not authorized to provide account access, passwords, or passphrases for technical support to any third party.

3.8  Customer shall only use or allow the use of the Services in compliance with the terms of paragraph 4, (Acceptable Use) of these Terms of Service.

3.9  Customer shall promptly notify RoysWebHosting of any data breach or unauthorized access to RoysWebHosting’s network or servers and accounts. Customer will take all commercially reasonable steps to cooperate with RoysWebHosting’s investigation and resolution of the reported breach or unauthorized access.

  1. ACCEPTABLE USE

4.1  Customer shall use the Services in compliance with all applicable state, federal, or international laws, statutes or codes, specifically including data protection and privacy laws, as well as laws relating to unsolicited commercial electronic messages.

4.2  Customer is responsible for all acts and omissions of its users in connection with receipt or use of the Services. Customer agrees, and will ensure its users agree, to act responsibly and not use the Services for any illegal or unauthorized purpose including, but not limited to:

  1.  Hacking, phishing, spamming, identity theft, financial fraud, e-mail spoofing, virus distribution, network attacks, pirating software, harassment, using malware, spyware, copyrighted infringement under the Digital Millennium Copyright Act (“DMCA”), trademark infringement, sharing illegal software, and any unauthorized use of images, internet accounts or computers or any activity that would violate the Controlling the Assault of Non-Solicited Pornography And Marketing (CAN-SPAM) Act of 2003.
  2.  For the purposes of Acceptable Use, the term Spamming includes, but is not limited to: (i) sending unsolicited outbound bulk email regardless of the content; (ii) Junk mail; (iii) unsolicited commercial email; (iv) unsolicited instant messaging; (v) unsolicited mobile phone messaging advertising; (vi) email address cultivating, or any unauthorized collecting of email addresses without prior notification of the email address owner and (vii) mailing lists without closed-loop (“Confirmed Opt-in”), subscription confirmation without retained messages and/or unsubscribe links.
  3.  Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network.
  4.  Monitoring data or traffic on any network or system without the express authorization of the owner of the system or network.
  5.  Intentionally or recklessly introducing any virus or other contaminating code into the RoysWebHosting hosted environment.
  6.  Collecting or using information, including email addresses, screen names or other identifiers, by deceit, (such as, phishing, Internet scamming, password robbery, spidering, and harvesting).
  7.  Use of any false, misleading, or deceptive TCP-IP packet header information in an email or a newsgroup posting.
  8.  Distributing software that covertly gathers or transmits information about a user.
  9.  Any activity intended to withhold or cloak identity or contact information, including the omission, deletion, and forgery or misreporting of any transmission or identification information, such as return mailing and IP addresses.
  10.  Interference with service to any user of the RoysWebHosting hosted environment including, without limitation, mail bombing, flooding, or deliberate attempts to overload a system and broadcast attacks.
  11.  Any action that directly or indirectly results in any of RoysWebHosting’s IP space being listed on any abuse database (i.e. Spamhaus).
  12.  Conducting any gambling activity in breach of the terms paragraph 4.1.
  13.  Distribution or any other use of copyrighted material not owned by Customer or Customer’s end-user.
  14.  Any action that is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to RoysWebHosting.
  15.  Content that incites violence, threatens violence, is excessively violent, or contains harassing content or hate speech.
  16.  Any action that results in Customer’s official listing on the Register of Known Spam Operations (ROKSO) database maintained at https://www.spamhaus.org/rokso/
  17. Use of public proxies, Internet Relay Chat (IRC), or any application layer protocol when utilized to mask activities defined as malicious within these terms.

4.3  Customer may not use any shared system provided by RoysWebHosting in a way that unnecessarily interferes with the normal operation of the shared system, or that consumes a disproportionate share of the resources of the system. Note: the use of more than 10,000 inodes per GB on any Cloud Sites account may result in a warning, and if no action is taken to reduce the excessive use of inodes, your account may be suspended.

4.4  Customer agrees that we may quarantine or delete any data stored on a shared system if the data is infected with a virus, or is otherwise corrupted, and has the potential to infect or corrupt the system or other customers’ data that is stored on the same system.

  1. TERMINATION FOR VIOLATION OF ACCEPTABLE USE

5.1 RoysWebHosting has the right to investigate potential violations of paragraph 4. If RoysWebHosting determines that a breach has occurred, then RoysWebHosting may, in its sole discretion:

  1.  Restrict Customer’s and its users’ access to the Services;
  2.  Remove or require removal of any offending Content;
  3.  Terminate this Agreement for cause;
  4.  Exercise any other rights and remedies it may have, at law or in equity.

5.2  Except in an emergency or as may otherwise be required by law, before undertaking the actions in paragraph 5.1, RoysWebHosting will attempt to notify Customer by any reasonably practical means under the circumstances, such as, without limitation, by telephone or e-mail. Customer will promptly notify RoysWebHosting of any event or circumstance related to this Agreement, Customer’s or any user’s use of the Services, or content of which Customer becomes aware, that could lead to a claim or demand against RoysWebHosting, and Customer will provide all relevant information relating to such event or circumstance to RoysWebHosting at RoysWebHosting’s request.

  1. TERM AND RENEWAL

6.1  Term. The initial term for each Order begins on the effective date stated in an Order or, if no effective date is stated, the initial term shall be begin on the date RoysWebHosting makes the Services available for Customer’s use (“Effective Date”) and continues for the period stated in the Order. If no period is stated in the Order, then the initial term shall be one (1) month. Upon expiration of the initial term, the Order will automatically renew for successive renewal terms of one (1) month each, unless and until either party gives the other a written notice of non-renewal prior to the expiration of the initial term (or then-current renewal term, as applicable, following the process in 6.2 below.

6.2  Cancellation/Non-Renewal. Customer may give notice of non-renewal or cancellation by logging in to their account on myaccount.royswebhosting.com and submitting a cancellation ticket. No other form of cancellation will be effective and the month-to-month agreement for services is automatically renewed each month until such notice of cancellation ticket is provided.

  1. BILLING AND ACCOUNT SET-UP

7.1  RoysWebHosting will charge Customer and Customer agrees to pay when due the fees for the Services in accordance with its Order. Unless other payment methods have been approved, RoysWebHosting will charge Customer’s credit card monthly, without invoice, beginning on the Effective Date and continuing on the same date each successive month until the end of the term. Customer shall pay all applicable taxes arising from Customer’s use of Services or Customer’s payment of amounts due to RoysWebHosting under the Order.6.2  Cancellation/Non-Renewal. Customer may give notice of non-renewal or cancellation by logging in to their account on myaccount.royswebhosting.com and submitting a cancellation ticket. No other form of cancellation will be effective and the month-to-month agreement for services is automatically renewed each month until such notice of cancellation ticket is provided.

7.2  RoysWebHosting may increase fees for the Services provided under an Order upon thirty days advance written notice as follows:

  1.  For Services provided on a month-to-month term, RoysWebHosting may, increase fees effective the first day of the next month following the notice period.
  2.  For services provided over a term greater than one month, RoysWebHosting may, increase fees for the services provided under an Order as of the first day of the next renewal term beginning more than thirty (30) days from the date following the notice period.

7.3  RoysWebHosting may suspend all Services (including services provided under multiple Orders or other contracts with Customer) if charges to Customer’s credit card or other payment facility are rejected, or Customer fails to make payment by an agreed upon alternative payment method. RoysWebHosting may charge interest on overdue amounts at 1.5% per month (or the maximum legal rate if it is less than 1.5%).

7.4 In the event RoysWebHosting brings a legal action or engages a collection agency to collect Customer’s unpaid balances, Customer will be liable for payment of all reasonable costs of collection, including legal fees and court costs. Any “credit” that RoysWebHosting may owe Customer, such as a credit for failure to meet a Service Level Agreement, will be applied to fees due from you for Services, and will not be paid to you as a refund.

7.5 Refunds and Guarantees:

  1.  Refunds for prepaid Services will be given for full months only in accordance with the terms of the applicable Service Level Agreement.
  2.  To be eligible for a refund or claim a SLA guarantee, Notice of cancellation must be given before the month in question begins. Setup fees are not refundable. The cost of domain will be deducted from the money refunded if the user’s domain was registered via RoysWebHosting’s domain.

7.6  If there is a dispute with respect to any portion of an invoice, Customer shall pay the undisputed portion of the fees when due and provide written details specifying the basis of any disputed portion of the invoice.

7.7  Charges that are not disputed within sixty (60) days of the date charged are conclusively deemed accurate.

7.8  Customer authorizes RoysWebHosting to obtain a credit report on Customer at any time during the term of an Order.

  1. SUSPENSION OF SERVICES

8.1  RoysWebHosting may suspend some or all of the Services without liability to Customer if Customer (i) fails to pay the applicable fees for the Services when due (ii) the Services are being used, have been used, or will, with commercially reasonable certainty, be used in breach of these Terms of Service; (iii) Customer fails to cooperate with an investigation of any suspected breach of the Acceptable Use provisions of these Terms of Service; (iv) RoysWebHosting reasonably believes that the Services have been accessed or utilized in any way by a third party without Customer’s consent, or (v) suspension of services is reasonably necessary to protect RoysWebHosting’s hosting environment and/or its customers.

8.2  RoysWebHosting will provide Customer reasonable advance notice of a suspension based on a violation of these Terms of Service and a chance to cure the violation on which the suspension is based, unless RoysWebHosting determines, in its reasonable commercial judgment, that an immediate suspension is necessary to protect RoysWebHosting’s network and its customers’ data from an imminent, significant operational, network integrity or security risk.

8.3  Suspensions based on Customer’s breach of these Terms of Service will not relieve Customer’s obligation to pay for the suspended Services during the period of suspension. Any suspension imposed under this paragraph will be terminated upon Customer’s cure of the breach causing the suspension. In the event the Customer is unable to cure the breach within fifteen (15) days from the date on which the breach occurred, the suspension may be treated as a termination for Cause. If Customer’s Services are compromised, then Customer must resolve the cause of the compromise before RoysWebHosting will reinstate service.

8.4  In the case that Service is suspended for Customer’s breach of these Terms of Service RoysWebHosting shall have the right to deny access to, and/or, destroy data stored on the compromised server or account. RoysWebHosting may at its own discretion allow access to a suspended account.

  1. TERMINATION FOR CAUSE

9.1  Customer may, upon written notice, terminate an Order for breach of these Terms of Service if RoysWebHosting (i) materially fails to provide the Services as agreed and does not remedy that failure within fifteen (15) days of your written notice describing the failure; (ii) materially fails to meet any other obligation stated in the Order and does not remedy that failure within thirty (30) days of Customer’s written notice describing the failure.

9.2 RoysWebHosting may, upon written notice, terminate an Order if Customer (i) provided materially inaccurate or incomplete information of the purpose of obtaining the Services; (ii) Customer did not have the legal right or authority to enter the Order; (iii) Customer fails to make payment of any invoiced overdue amount within five (5) Business Days of our written notice of delinquency; (iv) Customer made payment arrangements via credit card or other third party, and the third party refuses to honor or reverses RoysWebHosting’s charges; (v) Customer is in breach of the Acceptable Use provisions of these Terms of Service and (v) Customer fails to comply with any other obligation stated in the applicable Order and does not remedy the failure within fifteen (15) days of RoysWebHosting’s written notice to Customer describing the failure.

9.3  Either party may terminate an Order with immediate effect on written notice if the other party (or we reasonably believe that the other party) (i) is unable to pay its debts; (ii) enters into compulsory or voluntary liquidation; (iii) convenes a meeting of its creditors; (iv) has a receiver or manager or an administrator appointed (or an application is made to the court for the same); or (v) ceases for any reason to carry on business or takes or suffers any similar action which means that it may be unable to pay its debts (each an “Insolvency Event”). Notwithstanding anything to the contrary in the Order, the fees for the Services shall become due immediately upon the occurrence of an Insolvency Event.

  1. HOSTING SERVICES/TECHNICAL SUPPORT/LIMITED WARRANTY

10.1  RoysWebHosting will provide all Services in compliance with the Dedicated/VPS Service Level Agreement

10.2  RoysWebHosting technical support services are provided via phone, email and LiveChat. RoysWebHosting has four categories of technical support (i) Fully Managed, (ii) Core Managed, (iii) Self-Managed

10.3  RoysWebHosting technical support is available only to its Customers.

10.4  RoysWebHosting has no support obligation to any other party.

10.5  Dedicated Server Support: RoysWebHosting provides Basic technical support and maintenance of dedicated servers at the rate specified in Customer’s Order. Additional technical support will be provided, as agreed upon between the parties from time to time.

10.6  Any services that we are not contractually obligated to provide but that we may perform for you at your request and without any additional charge are provided on an AS IS basis.

10.7  RoysWebHosting has no obligation to provide security other than as expressly stated in the agreement or order.

10.8  Some of the Services are designed to help you comply with various regulatory requirements that may be applicable to you. However, you are responsible for understanding the legal and regulatory requirements applicable to you and your use of the Services, and for selecting and using those Services in a manner that complies with your obligations under the Agreement and the applicable legal and regulatory requirements.

10.9  RoysWebHosting personnel may from time to time recommend third party software or other products and services for your consideration and may also make available to you third-party products or services, including third-party applications through deployment or implementation tools. RoysWebHosting makes no representation or warranty whatsoever regarding products and services that are not purchased from RoysWebHosting or produced/manufactured by RoysWebHosting. Your use of any such products and services is governed by the terms of your agreement with the provider of those products and services.

10.10  RoysWebHosting may periodically run security scans on Fully-Managed servers. A specific user account called ‘lwadmin’ will be present on all Fully-Managed servers for the purpose of security scans and other management functions.

  1. PRODUCT SALES TERMS

11.1  Customer acknowledges that RoysWebHosting is reselling (and not itself providing) products purchased by customer including, without limitation, hardware, software and/or software licenses (“Product(s)”).

11.2  RoysWebHosting shall pass through to Customer, the manufacturer’s warranties for each Product and agrees to facilitate utilization of manufacturer’s product return policies. In no event will RoysWebHosting provide product return or warranty coverage beyond that provided by the manufacturer. Products that are accepted for return are subject to the manufacturer’s applicable restocking fee(s).

11.3  Customer acknowledges the terms and conditions governing the use of such Products shall be solely between Customer and the manufacturer.

11.4  Customer will not use the Products sold by RoysWebHosting for use in life support, life sustaining, nuclear or other applications in which failure of such Products could reasonably be expected to result in personal injury, loss of life or catastrophic property damage. Customer agrees that RoysWebHosting is not liable, in whole or in part, for any claim or damage arising from use of such Products.

11.5  All shipments of Products by RoysWebHosting to Customer are FOB point of shipment. Insurance coverage, transportation costs and all other expenses applicable to shipment from RoysWebHosting to Customer’s identified point of delivery will be the responsibility of the Customer.

11.6  Risk of loss will pass to the Customer upon delivery of the Products to the common carrier (regardless of who pays such common carrier) or the Customer’s representative at RoysWebHosting’s point of shipment.

11.7  Customer grants RoysWebHosting a security interest in and to the Products as security for payment in full of the purchase price. Customer authorizes RoysWebHosting to file and/or record any documents it deems necessary to perfect this security interest.

11.8  Customer will obtain all licenses, permits and approvals for the use of the Services or Products, which may be required by any governmental agency, foreign or domestic, having jurisdiction over the transaction.

  1. BANDWIDTH PACKAGES

Bandwidth usage for bundled bandwidth packages, for Internet data transfer, will be calculated based upon outgoing bandwidth transfer. Incoming data transfer will not be counted towards your bundled bandwidth usage. Incoming data transfer is free of charge. If your actual data transfer usage exceeds the amount of your bandwidth package you will be charged a bandwidth overage fee in addition to your Bundled Bandwidth Charge. The bandwidth overage fee will be specified in your order.

  1. WARRANTY DISCLAIMERS

13.1 ROYSWEBHOSTING DISCLAIMS, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL WARRANTIES, INCLUDING IMPLIED TERMS CONDITIONS OR WARRANTIES RELATING TO SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

13.2 ALL SERVICES PROVIDED BY ROYSWEBHOSTING ARE ON AN “AS IS” BASIS AND ROYSWEBHOSTING MAKES NO WARRANTIES OF ANY KIND WITH REGARD TO THE PROVISION OF SUCH SERVICES.

  1. CONTENT DELIVERY NETWORK

Bandwidth usage for bundled bandwidth packages, for Internet data transfer, will be calculated based upon outgoing bandwidth transfer. Incoming data transfer will not be counted towards your bundled bandwidth usage. Incoming data transfer is free of charge. If your actual data transfer usage exceeds the amount of your bandwidth package you will be charged a bandwidth overage fee in addition to your Bundled Bandwidth Charge. The bandwidth overage fee will be specified in your order.

  1. SCHEDULED MAINTENANCE AND DOWNTIME

15.1  RoysWebHosting will use its commercially reasonable efforts to provide services 24 hours a day, seven days a week.

15.2 Customer acknowledges that from time to time the services may be inaccessible or inoperable for various reasons, including:

  1. Periodic maintenance procedures or upgrades (“Scheduled Downtime”)
  2. Service malfunctions, and causes beyond RoysWebHosting’s control or which are not reasonably foreseeable by RoysWebHosting, including the interruption or failure of telecommunications or digital transmission links.
  3. Hostile network attacks, or network congestion or other failures.

15.3  RoysWebHosting is not responsible for any downtime caused by conditions specified in 15.2 or due to Customer’s actions that breach any term of this Order.

15.4  RoysWebHosting will provide a minimum of 48 hours advance notice to the Customer for non-emergency maintenance or Scheduled Downtime, and will use commercially reasonable efforts to minimize any other disruption, inaccessibility and/or inoperability of its web servers.